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  1. Home
  2. Information Technology
  3. IT Help Desk Ticket

IT Help Desk Ticket


IN THIS SECTION
  • Software Downloads & Hardware Offers
  • Technology Services
    • Faculty & Staff Services
    • Student Services
  • Support & Training
    • Blackboard LMS
  • IT Help Desk Ticket
  • Laptop Repair Depot
  • Security Awareness
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your Worcester State Student ID#
508-929-8856

IT Help Desk Ticket

Use your 91²Ö¿â login credentials to create and monitor a ticket via our Help Desk or regain access to your account. For users that cannot log in to submit a ticket, please contact the IT Help Desk at 508-929-8856 or email the helpdesk at helpdesk@worcester.edu
Email IT

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How do I report phishing to Google?

    1. On a computer, open Gmail
    2. Open the message
    3. Next to “Reply�, click the Down arrow
    4. Click “Report phishing
  • At this time, ‘Report phishing’ is not an option in the Gmail app.

How do I connect my game console to the 91²Ö¿â wireless network?

  • To connect your XBox to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

  • To connect your PlayStation to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

  • To connect your Nintendo to the WSUplay wireless network, you must first with the network.

    Watch the following video to learn how:

How do I connect my device to the 91²Ö¿â wireless network?

  • Click the wireless icon on the bottom right of your screen
    Select the 91²Ö¿â wireless network
    For username use: username@worcester.edu
    For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
    When prompted to connect or terminate, click Connect

    1. Click the wireless icon at the top right of your screen
    2. Select the 91²Ö¿â wireless network
    3. For username use: username@worcester.edu
    4. For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
    5. Accept the certificate and type in your Mac password

    ***Once connected, click wireless icon again, open network preferences, select advanced, find the 91²Ö¿â wireless network and drag it to the top of the preferred networks window, select OK, select apply.***

    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. °ä±ô¾±³¦°ìÌý°Â¾±-¹ó¾±

    ***If WSUguest is selected already with a checkmark, click the (i) icon***

    1. Select Forget This Network
    2. Select the 91²Ö¿â wireless network
    3. For username use: username@worcester.edu
    4. For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
    5. Click Join (if dismiss is displayed, click dismiss then click join again)Click Trust to accept the Worcester State certificate
    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. °ä±ô¾±³¦°ìÌý°Â¾±-¹ó¾±
    3. Select the 91²Ö¿â wireless network
      For identity use: username@worcester.edu

    ***Ignore anonymous identity***

    1. For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
    2. °ä±ô¾±³¦°ìÌý°ä´Ç²Ô²Ô±ð³¦³Ù

How do I configure my 91²Ö¿â email on my mobile device?

    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. Click Mail, Contacts, Calendars
    3. Click Add Account
    4. °ä±ô¾±³¦°ìÌý³Ò´Ç´Ç²µ±ô±ð
    5. Type username@worcester.edu and Worcester State password
    6. You will redirected to the 91²Ö¿â Gmail landing page
    7. Type in your Worcester State username
    8. Type in your Worcester State password
    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. °ä±ô¾±³¦°ìÌý´¡³¦³¦´Ç³Ü²Ô³Ù²õ
    3. Click Add Account
    4. °ä±ô¾±³¦°ìÌý³Ò´Ç´Ç²µ±ô±ð
    5. Type username@worcester.edu and Worcester State password
    6. You will be redirected to the 91²Ö¿â Gmail landing page
    7. Type in your Worcester State username
    8. Type in your Worcester State password
    1. Use imap.gmail.com for the incoming server port 993
    2. Use smtp.gmail.com for the outgoing server port 465
    3. Both use SSL encryption
    4. ±õ»å±ð²Ô³Ù¾±³Ù²â/±«²õ±ð°ù²Ô²¹³¾±ð:Ìý³Ü²õ±ð°ù²Ô²¹³¾±ð°ª·É´Ç°ù³¦±ð²õ³Ù±ð°ù.±ð»å³Ü
    5. Password: Worcester State password

How can I set up wi-fi calling for areas of campus where cell signal is poor?

    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. Click More Settings
    3. Click Wi-Fi Calling

    For a list of Wi-Fi-calling capable Android phones, please visit 

    Note: Not all phones support Wi-Fi calling. Only newer Android phones offer this feature.

    1. °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
    2. °ä±ô¾±³¦°ìÌý±Ê³ó´Ç²Ô±ð
    3. Click Wi-Fi Calling
      For a list of Wi-Fi-calling capable Apple phones, please visit 

    Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer this feature.

Related Links

Center for Teaching & Learning
Contact Information Technology
IT Help Desk Learning
Resource Center
Suite LRC-310

Hours
Help Desk

Monday-Thursday
8am to 10pm

Friday
8am to 4pm

Saturday
9am to 5 pm

Sunday
3pm to 11pm

Laptop Repair Depot
Mon - Fri
8am - 4pm

Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.

Voicemail Messages:
PLEASE include your Worcester State Student ID#
508-929-8856
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WSU Logo in white text against a transparent background
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