IT Help Desk Ticket
Resource Center
Suite LRC-310
Hours
Help Desk
Monday-Thursday
8am to 10pm
Friday
8am to 4pm
Saturday
9am to 5 pm
Sunday
3pm to 11pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your Worcester State Student ID#
IT Help Desk Ticket
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How do I report phishing to Google?
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- On a computer, open Gmail
- Open the message
- Next to “Reply�, click the Down arrow
- Click “Report phishing
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At this time, ‘Report phishing’ is not an option in the Gmail app.
How do I connect my game console to the 91²Ö¿â wireless network?
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To connect your XBox to the WSUplay wireless network, you must first with the network.
Watch the following video to learn how:
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To connect your PlayStation to the WSUplay wireless network, you must first with the network.
Watch the following video to learn how:
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To connect your Nintendo to the WSUplay wireless network, you must first with the network.
Watch the following video to learn how:
How do I connect my device to the 91²Ö¿â wireless network?
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Click the wireless icon on the bottom right of your screen
Select the 91²Ö¿â wireless network
For username use:Â username@worcester.edu
For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
When prompted to connect or terminate, click Connect -
- Click the wireless icon at the top right of your screen
- Select the 91²Ö¿â wireless network
- For username use:Â username@worcester.edu
- For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
- Accept the certificate and type in your Mac password
***Once connected, click wireless icon again, open network preferences, select advanced, find the 91²Ö¿â wireless network and drag it to the top of the preferred networks window, select OK, select apply.***
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- °ä±ô¾±³¦°ìÌý°Â¾±-¹ó¾±
***If WSUguest is selected already with a checkmark, click the (i)Â icon***
- Select Forget This Network
- Select the 91²Ö¿â wireless network
- For username use:Â username@worcester.edu
- For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
- Click Join (if dismiss is displayed, click dismiss then click join again)Click Trust to accept the Worcester State certificate
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- °ä±ô¾±³¦°ìÌý°Â¾±-¹ó¾±
- Select the 91²Ö¿â wireless network
For identity use:Â username@worcester.edu
***Ignore anonymous identity***
- For password use: your 91²Ö¿â password (Gmail and BlackBoard password)
- °ä±ô¾±³¦°ìÌý°ä´Ç²Ô²Ô±ð³¦³Ù
How do I configure my 91²Ö¿â email on my mobile device?
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- Click Mail, Contacts, Calendars
- Click Add Account
- °ä±ô¾±³¦°ìÌý³Ò´Ç´Ç²µ±ô±ð
- Type username@worcester.edu and Worcester State password
- You will redirected to the 91²Ö¿â Gmail landing page
- Type in your Worcester State username
- Type in your Worcester State password
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- °ä±ô¾±³¦°ìÌý´¡³¦³¦´Ç³Ü²Ô³Ù²õ
- Click Add Account
- °ä±ô¾±³¦°ìÌý³Ò´Ç´Ç²µ±ô±ð
- Type username@worcester.edu and Worcester State password
- You will be redirected to the 91²Ö¿â Gmail landing page
- Type in your Worcester State username
- Type in your Worcester State password
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- Use imap.gmail.com for the incoming server port 993
- Use smtp.gmail.com for the outgoing server port 465
- Both use SSLÂ encryption
- ±õ»å±ð²Ô³Ù¾±³Ù²â/±«²õ±ð°ù²Ô²¹³¾±ð:Ìý³Ü²õ±ð°ù²Ô²¹³¾±ð°ª·É´Ç°ù³¦±ð²õ³Ù±ð°ù.±ð»å³Ü
- Password: Worcester State password
How can I set up wi-fi calling for areas of campus where cell signal is poor?
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- Click More Settings
- Click Wi-Fi Calling
For a list of Wi-Fi-calling capable Android phones, please visitÂ
Note: Not all phones support Wi-Fi calling. Only newer Android phones offer this feature.
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- °ä±ô¾±³¦°ìÌý³§±ð³Ù³Ù¾±²Ô²µ²õ
- °ä±ô¾±³¦°ìÌý±Ê³ó´Ç²Ô±ð
- Click Wi-Fi Calling
For a list of Wi-Fi-calling capable Apple phones, please visitÂ
Note: Not all phones support Wi-Fi calling. Only iPhone 6 and later phones offer this feature.
Related Links
Resource Center
Suite LRC-310
Hours
Help Desk
Monday-Thursday
8am to 10pm
Friday
8am to 4pm
Saturday
9am to 5 pm
Sunday
3pm to 11pm
Laptop Repair Depot
Mon - Fri
8am - 4pm
Note: repairs can only be performed on computers dropped off at the depot. Repairs typically take 24-48 hours.
Voicemail Messages:
PLEASE include your Worcester State Student ID#